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Unit 1: Researching yourself
Before you look for the perfect job, write a CV, or apply for a job, you need to do some research. Researching yourself is the key to finding the right job.
Things to look into
Achievements
Experience
Knowledge
Languages
Personal Characteristics
Skills
Strengths and Positive Characters
Sentences to define your strengths
I am excellent at ….
I am able to …
I can …
I am good at …
I am interested in …
I recently managed to …
Sentences to show your positive characteristics
I am …
I try to …
I am willing to …
I enjoy …
Weaknesses and Negative Characteristics
Sentences to define your weaknesses
I am not very good at …
I am not rigid in ….
I could be better at …
I am reasonably good at …
I would like to be able to …
Sentences to show your negative characteristics
I can sometimes be …
Occasionally, I am …
I can be a little bit …
Examples of the sentences used to describe your strengths, weaknesses, characteristics, and skills.
Analytical skills
I am (good / not good) at data analysis.
I (am excellent at / could be better a)t interpreting data to see cause and effect and can use this information to make effective decisions.
Creativity
I (am able to / would like to be able to) formulate new ideas to solve problems.
I (am able to / would like to be able to) think ahead to spot or create opportunities.
I (can / sometimes can) set aside time to plan alternative ways of getting things done more efficiently.
Self-confidence
I have a justified belief in my ability to do the job.
I can express my opinion or provide advice when necessary.
I am good at making decisions.
Communication skills
I can express myself effectively.
I can make my opinions clear and am rarely misunderstood.
I produce clear, well-written reports that can be easily understood.
Independence
I can work with sustained energy and determination on my own.
I can find ways to overcome obstacles to set myself achievable goals.
I strive towards my targets and refuse to settle for second best.
Interpersonal skills
I am good at working cooperatively.
I am good at working and communicating within a team to achieve shared goals.
I am a good listener.
Negotiation skills
I am good at getting a good deal.
I am good at developing and managing relationships with others.
I can persuade, convince and gain support from others.
Self-awareness
I actively seek feedback on my performance and carefully consider feedback.
I demonstrate an interest in and understanding of my own and other cultures.
I understand my strengths and limitations
Flexibility
I am willing to investigate opinions in depth, even when they are the ideas of others.
I can adapt to and work with various situations, individuals, and groups.
I am willing to try different approaches.
Leadership skills
I am good at leading, encouraging, inspiring, and supporting others to develop confidence and help them realize their full potential.
I delegate routine elements of more complex tasks at work and encourage others to do the same.
I am approachable at work.
Organizational skills
I am always on time at work, attending meetings, and always letting somebody know when I cannot make it.
I can plan ahead and am excellent at meeting deadlines.
Teamworking skills
I cooperate to meet shared goals, even at the expense of my personal preferences.
I listen carefully to the concerns and the options of others.
I enjoy collaborating on projects.
How to answer the question, “What are your strengths?”
When answering "What are your strengths?" during a job interview, it's important to showcase qualities aligned with the role and responsibilities of the job. For example, flight attendants' strengths include excellent communication skills, the ability to handle stressful situations calmly, a commitment to customer service, and flexible and adaptable approaches to work. You can highlight these strengths by providing specific examples of previous work experiences. For example,
"One of my greatest strengths is my ability to remain calm in high-pressure situations. This is an important quality for a flight attendant, as it helps reassure passengers during flights.”
"I have excellent communication skills and can effectively convey information to passengers, colleagues, and other team members."
"I am a strong problem solver and can make quick decisions to find creative solutions to challenges that arise during flights."
"I am a highly organized and detail-oriented individual, which helps me to ensure that all aspects of a flight run smoothly and efficiently."
"I have a passion for customer service and always strive to go above and beyond to meet the needs and expectations of passengers."
"I have a flexible and adaptable approach to work and am able to handle unexpected situations and changes in plans effectively."
"I have a strong work ethic and am committed to consistently delivering high-quality service to passengers."
"I have a friendly and approachable personality and am able to get along well with passengers and colleagues effectively."
"I understand different cultures well and can effectively communicate with passengers from diverse backgrounds."
"I have a strong sense of responsibility and am dedicated to ensuring the safety and comfort of all passengers during flights."
"I have a strong attention to detail, which allows me to accurately complete tasks and ensure that all aspects of the job are done correctly."
"I am a quick learner and can learn new skills and procedures efficiently."
"I have excellent time management skills and am able to prioritize tasks effectively to meet deadlines."
"I have strong physical stamina and am able to perform physically demanding tasks, such as lifting heavy luggage."
"I have a customer-focused approach and am dedicated to providing high-quality service to passengers and airport staff."
"I am a reliable and dependable team player and can effectively work with colleagues to ensure the smooth operation of the airport."
"I have excellent communication skills and am able to effectively convey information to passengers, colleagues, and other team members."
"I can work well under pressure and remain calm in fast-paced and high-stress environments."
"I have strong organizational skills and can effectively manage multiple tasks and responsibilities."
"I have a positive and professional attitude and can maintain a friendly and approachable demeanor, even in challenging situations."
How to answer the question, “What are your weaknesses?”
When answering "What are your weaknesses?" during a job interview, it's important to approach the question positively and professionally. A good strategy is to identify a skill or area for improvement that can also be seen as a strength. For example,
"I tend to be a perfectionist and sometimes struggle delegating tasks to others. However, I'm working on improving my delegation skills to be a more effective team player.”
"I can sometimes be overpreparing for tasks, which makes me too careful. However, I'm learning to prioritize and manage my time more efficiently to balance thoroughness and efficiency."
"I have a strong desire to please others, which can sometimes make me take on more responsibilities than I can handle. I'm learning to set boundaries and communicate effectively with my colleagues to ensure I can perform at my best."
"Occasionally, I am a perfectionist, which can sometimes make me hard on myself. I'm actively working on embracing a growth mindset and being more forgiving of myself when things don't go as planned."
"I tend to get easily overwhelmed in fast-paced environments. I'm working on developing my stress management skills and finding healthy ways to cope with high-pressure situations."
"I can be shy in social situations, especially when meeting new people. I'm taking steps to improve my communication skills and building my confidence in interacting with others."
"I tend to take on too much responsibility, but I am learning to set boundaries and communicate effectively with my colleagues to ensure I can perform at my best."
These answers show that you are self-aware and proactive in your personal and professional development. Additionally, highlighting how you are actively working to improve your weaknesses can demonstrate your determination and commitment to your career.
Exercise 1
In pairs, take turns asking and answering questions about strengths and weaknesses. Discuss your individual strengths and weaknesses, giving specific examples.
A: Tell us about your strengths.
B: I am very reliable. I am always on time for work, classes, and meetings. Moreover, when I can’t make it, I inform people beforehand.
C: I can work with sustained energy and determination on my own. Moreover, I am good at leading, encouraging, inspiring, and supporting others to develop confidence and help them realize their full potential.
A: Do you have any weaknesses? Can you give some examples?
B: I realized I'm not very good at telling people what I think or giving them advice when needed. Occasionally, when I want to focus on something, I prefer to work alone.
C: I realized I could be better at persuading, convincing, and gaining support from others. Occasionally, I am not approachable at work.
Exercise 2: Finding a job
Listen to five people discussing job-hunting. Which job-hunting method does each one recommend? By asking the following questions.
Where would you start looking for a job?
Which of these methods would you consider using? Job agencies/headhunters, the Internet, newspaper and magazines, cold calling/mailing, networking
Unit 2: Education Background
University: Dhurakij Pundit University, Bangkok, Thailand
Faculty: College of Aviation and Training (CADT)
Degree: Bachelor of Arts
Programs: Aviation Business / Aviation Management and Flight Operations
Detail: Bachelor of Arts in Aviation Business / B.A. (Aviation Business)
Bachelor of Arts in Aviation Technology and Flight Operations Management
/ B.A. (Aviation Technology and Flight Operations Management)
About CADT
College of Aviation Development and Training, Dhurakij Pundit University, was founded in 2016 to educate and promote aviation professionals with the knowledge, experience, and attitudes required to succeed in the aviation industry.
Throughout four years in the university, students will study the overview of the aviation industry, procedures, and operations in each function of the aviation business as well as entrepreneurship. In the first year, the curriculum focuses on building a strong foundation in the aviation industry through introductory courses, such as aviation history, airline marketing, aviation law and regulations, and technical aviation English. In the second year, the curriculum becomes deeper into the major, and students start to specialize in areas of interest, for example, airport ground services, in-flight services, airline cargo operation, and airline catering. Students will take courses in airport management, ground services, and AMADEUS airline ticketing and reservation and start considering potential career paths in the aviation industry. By the third year, students would have completed most required courses, including the capstone project. The capstone project allowed the students to be able to analyze the environment related to management and operations in the aviation industry. The project's main target is to develop a project that can solve the issues and problems in the business. This capstone course demonstrates students’ readiness for an aviation career. In the fourth and final year, students have the opportunity to participate in internships. Internships give the students real-world experience and help them apply what they have learned in the classroom to real-life situations. They also start to network with industry professionals and better understand the career path in the aviation industry.
Exercise 3
Complete the sentences using the correct form of the verbs in the box. You will need to use some verbs more than once.
award complete graduate hold obtain join
I _____________ with a Bachelor of Arts in Aviation Business from the College of Aviation Development and Training, Dhurakij Pundit University, in 2025.
I _____________ Aviation Business at Dhurakij Pundit University. I then _____________ a Master’s in Business Administration at Chulalongkorn University.
I _____________ with a Bachelor's degree in Aviation Business from Dhurakij Pundit University. I also _____________ an MBA in Marketing, which I _____________ last year.
After _____________ from Dhurakij Pundit with a Bachelor of Arts in Aviation Business, I was _____________ a scholarship to _____________ The International Air Transport Association (IATA) academy in Singapore.
Complete the sentences using the prepositions “at, from, in, with, of.”
I started my career _________ Thai AirAsia after graduating _________ Dhurakij Pundit University _________ a Bachelor of Arts in Aviation Business.
I graduated _________ 2025 _________ a Bachelor of Arts in Aviation Management _________ Dhurakij Pundit University.
I also obtained a certificate _________ Aviation Security Awareness (AVSEC) _________ DAA’s courses _________ 2024.
I completed IATA’s Human Factors and Safety Management Fundamentals course _________ Dhurakij Pundit Aviation Academy.
Exercise 4
Complete the phrases for demonstrating transferable skills using the correct verbs in the brackets.
analytical skills (analyze/conduct/identify)
_________ a mistake
_________ data
_________ a survey
creativity ((invent / solve / suggest)
_________ a machine
_________ an alternative
_________ a problem
communication skills (explain/give/write)
_________ a report
_________ an idea
_________ a presentation
interpersonal skills (listen/resolve / work)
_________ a dispute
_________ to the point of view
_________ with ‘difficult’ people
leadership skills (chair/delegate/motivate)
_________ a meeting
_________ a team
_________ tasks
organizational skills (decide/implement/meet)
_________ deadlines
_________ on priorities
_________ a plan
teamworking skills (contribute/discuss/support)
_________ an issue
_________ to a meeting
_________ a colleague
negotiation skills (change/convince/negotiate)
_________ someone’s mind
_________ with someone
_________ someone to do something
Quiz 1 (5 points)
Write down your information.
Tell us about yourself.
What qualifications do you have? (Degree, Certificates)
Where did you go to university? When did you graduate?
Tell us about your strengths.
Tell us about your weaknesses.
How to write:
1st paragraph: About yourself and education information
2nd paragraph: About your strengths
3rd paragraph: About your weaknesses
Keywords: Bachelor of Arts, Aviation Business, Aviation Technology Management and Flight Operations, College of Aviation Development and Training, Dhurakij Pundit University
Scoring Rubric
Category 1: Content
Introduces themselves (1 point)
Educational information (1 point)
Strengths (1 point)
Weaknesses (1 point)
Category 2: Writing Quality
Demonstrates clear writing (2 points)
Uses appropriate vocabulary and grammar (2 points)
Has an organized structure (2 points)
Category 3: Presentation
Uses appropriate tone and language for a professional audience (1 point)
Demonstrates attention to detail, such as proper spelling and punctuation (3 points)
Conveys enthusiasm and interest (1 point)
Reading and Pronunciation (5 points)
Total 20 points
Unit 3: Scholarships, Experiences, Training, and Certifications
Scholarships
ทุนเรียนดี: Academic Scholarship
ทุนความสามารถพิเศษ: Special Ability Scholarship / Talent Scholarship
ทุนนักกีฬา: Sports Scholarship / Athletic Scholarship
*ทุนที่ได้ให้ดูว่าเข้ากับทุนประเภทไหน เช่น ทุนไสว-สนั่น เป็นทุนเรียนดี ให้ใช้ Academic Scholarship ทุนมหาวิทยาลัยพี่โรงเรียนน้อง เป็นทุนที่ได้รับทุนการศึกษาก็ให้ใช้ Academic Scholarship
Certificates / Workshops / Training Courses
Self-Defense basics workshop
First-aid basics workshop
In-flight service and emergency evacuation workshop
Certificate from TPQI’s Professional Qualification Level 4 of the flight attendant occupation
Certificate of Completion: Introduction to Safety Management Systems
Certificate of Completion: Flight Operations Management
Aviation Security Awareness: AVSEC (IATA Certified Course)
Aviation Safety Fundamentals (IATA Certified Course)
Human Factors and Safety Management Fundamentals (IATA Certified Course)
Overview of the Air Transportation System (IATA Certified Course)
Aviation Law Fundamentals (IATA Certified Course)
Safety Management Systems (SMS) Fundamentals (IATA Certified Course)
Airline Customer Service Fundamentals (IATA Certified Course)
Train the Trainer Course
Member of the Youth Flying Club, DPU
Introduction to Air Law and Regulations Course
Crew Resource Management Course
Boeing 737-800NG Flight Simulator Certificate
Cessna 172-G1000 Flight Simulator Certificate
TPQI
In 2022, I completed the TPQI’s Professional Qualification program. This qualification certifies that I have reached Professional Qualification Level 4 of the flight attendant occupation, which means I am capable of
Work in accordance with the regulations and requirements of airlines
Facilitate and operate according to the principles of safety and security
Provide passengers with the necessary information about immigration regulations and customs
Explain the factors that may impact flight safety and security
Resolve frequent in-flight service problems
Continually improve the quality of work
How to write
I attended several training courses and workshops related to my major, including workshops on first-aid basics, self-defense basics, in-flight service, and emergency evacuation. I also completed the TPQI’s Professional Qualification program in 2021. This qualification certifies that I have attained the units of competency at Professional Qualification Level 4 in the flight attendant occupation. It means I can work according to the regulations and requirements of airlines, facilitating and operating according to the principles of safety and security, as well as resolving frequent in-flight service problems. These courses helped me build a strong foundation of knowledge and skills in my field. I was also on the Dean's List and got a scholarship for my outstanding performance. Because of these activities and experiences, I now have a strong work ethic and a desire to keep learning and improving myself.
Student Committee - Secretary
During my time at the university, I had the opportunity to work as a secretary on the student committee. In this role, I was responsible for administrative tasks such as scheduling meetings, taking minutes, and communicating with committee members. I also assisted in organizing events and activities for the student body, such as social gatherings, fundraisers, and charity events.
One of the main things I learned from my experience as a secretary on the student committee was the importance of effective communication. I learned to listen carefully to different perspectives and communicate effectively with diverse individuals. I also developed strong organizational skills and learned how to manage my time effectively to ensure that all tasks were completed on time.
One of the most rewarding aspects of my job as a secretary was working closely with the student body and making a positive impact on their experience at the university. I enjoyed collaborating with committee members to develop innovative ideas and execute events that brought students together and created a sense of community.
Overall, my experience as a secretary on the student committee was an invaluable opportunity to develop my professional and personal skills. It taught me the importance of teamwork, communication, and organization.
Cheerleading Team Member
"Cheerleading Team Member, 2023
Participated in weekly practices and performed at various events, including football games and pep rallies
Contributed to the team's success, helping them achieve the first runner-up position in the cheerleading competition
Demonstrated teamwork and leadership skills while supporting fellow team members and promoting school spirit.
Internship
Example 1 (Ground Service Trainee)
I have had the opportunity to work as a ground service trainee at Bangkok Airways, a leading airline company in Thailand, for four months. During my internship, I was responsible for assisting with various ground service operations, including check-in, boarding, and baggage handling. I also had the chance to observe and participate in the overall daily operations of the airline industry, including aircraft catering, customer service, and flight boarding announcements.
The internship has been an enriching and valuable experience, allowing me to apply the theoretical knowledge gained from my academic studies to real-world situations. Additionally, I developed and improved my interpersonal and communication skills while working in a fast-paced and dynamic environment.
I would like to express my gratitude to Bangkok Airways for providing me with this opportunity and for their support throughout my internship. I am confident that the skills and experience I have gained during my internship will be an asset in my future career endeavors.
Example 2 (Cargo Staff Trainee)
I had the opportunity to work as a cargo staff trainee at Thai Vietjet Airlines, a fast-growing low-cost carrier in Thailand, for four months. During my internship, I gained hands-on experience in managing and handling cargo operations, including documentation, record-keeping, and cargo delivery. I also learned about the various types of cargo and the specific requirements and regulations related to their transportation.
My internship at Thai Vietjet Airlines has been an excellent opportunity to apply the knowledge from my academic studies to real-life situations. Additionally, I had the chance to develop my communication and teamwork skills while working with a diverse team of professionals.
I am grateful to Thai Vietjet Airlines for this opportunity and for their support and guidance throughout my internship. I believe that the skills and experience I have gained will be valuable in my future career in the aviation industry.
How to write
I graduated with a Bachelor of Arts in Aviation Business from the College of Aviation Development and Training, Dhurakij Pundit University, in 2020. During my time at the university, I participated in many activities that helped me improve my skills and make the most of my education. For example, I had the opportunity to work as a secretary on the student committee. In this role, I was responsible for administrative tasks such as scheduling meetings, taking minutes, and communicating with committee members. I also assisted in organizing events and activities for the student body, such as social gatherings, sports days, and CSR activities. These activities allowed me to meet professionals and learn how to be a leader as well as a good team member.
I attended several training courses and workshops related to my major, including workshops on first-aid basics, self-defense basics, in-flight service, and emergency evacuation. I also completed the TPQI’s Professional Qualification program in 2021. This qualification certifies that I have attained the units of competency at Professional Qualification Level 4 in the flight attendant occupation. It means I can work according to the regulations and requirements of airlines, facilitating and operating according to the principles of safety and security, as well as resolving frequent in-flight service problems. These courses helped me build a strong foundation of knowledge and skills in my field. I was also on the Dean's List and got a scholarship for my outstanding performance. Because of these activities and experiences, I now have a strong work ethic and a desire to keep learning and improving myself.
For my internship, I had the opportunity to work as a ground service trainee at Bangkok Airways, a leading airline company in Thailand, for six months. I was responsible for assisting with various ground service operations, including check-in, boarding, and baggage handling. I also had the chance to observe and participate in the overall daily operations of the airline industry, including aircraft catering, customer service, and flight boarding announcements.
The internship has been an enriching and valuable experience, allowing me to apply the theoretical knowledge gained from my academic studies to real-world situations. Additionally, I developed and improved my interpersonal and communication skills while working in a fast-paced and dynamic environment. I am confident that the skills and experience I have gained during my internship will be an asset in my future career endeavors.
Unit 4: Job Descriptions and Job Characteristics
Ground Service Staff
Job Description
Airline ground service staff are responsible for various operations that occur on the ground, primarily in the airport terminal and on the tarmac. Their functions and responsibilities include
Check-in and boarding: Ground service staff are responsible for the check-in process, including verifying passengers' travel documents, assigning seats, and issuing boarding passes. They are also responsible for boarding passengers onto the aircraft and ensuring that they follow safety procedures.
Baggage handling: Ground service staff are responsible for handling baggage, including accepting it from passengers, loading it onto the aircraft, and ensuring that it is delivered to the correct destination. They may also handle lost or damaged baggage claims.
Aircraft preparation: Ground service staff are responsible for preparing the aircraft for departure, including cleaning the cabin, stocking supplies, and ensuring that safety equipment is properly functioning.
Communication: Ground service staff must communicate effectively with other departments and team members, such as flight operations, cargo handling, and customs and border protection.
Customer service: Ground service staff may interact with customers and provide assistance with various inquiries, complaints, and issues.
Compliance: Ground service staff must ensure that all ground operations comply with regulatory requirements and industry standards, such as safety and security.
Airline Cargo Operations
Job Description
Airline cargo staff are responsible for managing and handling the cargo operations of an airline. Their functions and responsibilities include
Accepting cargo: Airline cargo staff are responsible for accepting cargo from shippers and ensuring it meets the airline's safety and regulatory requirements. This includes checking the cargo's weight, dimensions, and contents and verifying that it is properly labeled and packaged.
Cargo handling: Cargo staff is responsible for loading and unloading cargo onto and off the aircraft, ensuring that it is properly secured and stowed in the aircraft's cargo hold. They may also use specialized equipment, such as forklifts, to move and position the cargo.
Documentation and record-keeping: Cargo staff is responsible for preparing and maintaining accurate records of all cargo shipments, including manifests, air waybills, and other required documentation. They may also be responsible for tracking and tracing shipments and providing customers with updates on the status of their cargo.
Customer service: Cargo staff may interact with customers and provide assistance with cargo-related inquiries, complaints, and issues.
Compliance: Cargo staff must ensure that all cargo operations comply with regulatory requirements and industry standards, such as safety, security, and hazardous materials.
Communication: Cargo staff must communicate effectively with other departments and team members, such as flight operations, ground handling, and customs and border protection.
Overall, the main job of airline cargo staff is to ensure that cargo is transported safely, quickly, and efficiently while following all rules and giving excellent customer service.
Characteristics of Airline Cargo Operation staff
The characteristics of airline cargo operation staff can vary depending on their role within the organization, but some common traits include
Communication skills: Airline cargo operation staff must be able to communicate effectively with customers, suppliers, and other stakeholders to ensure the smooth running of cargo operations.
Attention to detail: Airline cargo operation staff must be meticulous and pay close attention to detail when handling and tracking shipments, as any mistake could result in significant consequences.
Problem-solving skills: Airline cargo operation staff must be able to identify and solve problems quickly and effectively, especially when cargo is delayed or damaged.
Organizational skills: Airline cargo operation staff must be able to manage multiple tasks and prioritize them effectively, as well as maintain accurate records and documentation.
Adaptability: Airline cargo operation staff must be able to adapt to changing situations and work well under pressure, as the air cargo industry is fast-paced and dynamic.
Technical knowledge: Airline cargo operation staff must have a good understanding of the technical aspects of air cargo operations, including loading and unloading procedures, customs regulations, and security protocols.
Customer service orientation: Airline cargo operation staff must have a strong customer service orientation and be able to provide high-quality service to customers.
Teamwork: Airline cargo operation staff must be able to work effectively as part of a team, as air cargo operations often involve close collaboration with other departments and individuals.
Flight Attendant
Job Description
Flight attendants are responsible for ensuring the safety and comfort of airline passengers during flights. Their job duties may vary depending on the airline and the type of flight but generally include the following:
Safety Procedures: Flight attendants are responsible for providing safety instructions to passengers before the flight takes off. They demonstrate the use of safety equipment such as seatbelts, oxygen masks, and life vests. They also ensure that passengers follow safety regulations throughout the flight.
Customer Service: Flight attendants are responsible for providing excellent customer service to passengers. They greet passengers as they board the plane, assist with seating arrangements, and provide information on the flight and its schedule. They also serve food and beverages and respond to passenger requests.
Cabin Cleanliness: Flight attendants are responsible for keeping the cabin clean and tidy throughout the flight. They ensure the cabin is stocked with necessary supplies such as food, beverages, and magazines.
Emergency Response: In the event of an emergency, flight attendants are responsible for quickly responding to the situation and ensuring the safety of passengers. This may involve evacuating the plane or administering first aid.
Administrative Tasks: Flight attendants are responsible for completing administrative tasks such as filling out paperwork and tracking inventory levels.
Teamwork: Flight attendants work as a team and are responsible for supporting each other during the flight. They communicate with other crew members to ensure all tasks are completed and the flight runs smoothly.
Language Skills: Depending on the airline and the routes they serve, flight attendants may be required to speak one or more foreign languages to communicate with passengers who do not speak the airline's primary language.
Characteristics of Flight Attendant
Flight attendants are expected to have a variety of characteristics and skills to perform their duties effectively. Here are some important characteristics typically associated with successful flight attendants:
Excellent Communication Skills: Flight attendants need to be excellent communicators, both verbally and nonverbally. They should be able to communicate clearly with passengers and other crew members, even in high-stress situations.
Customer Service Skills: Flight attendants should have strong customer service skills and be able to handle passengers of all types, including those who are difficult or upset.
Cultural Awareness: Flight attendants work with passengers from different cultural backgrounds and should be knowledgeable and respectful of cultural differences.
Physical Fitness: Flight attendants must be able to lift heavy objects and move quickly in an emergency. They should also be able to stand for long periods.
Multitasking Abilities: Flight attendants must be able to multitask, often handling several tasks at once, such as serving food and drinks, responding to passenger needs, and maintaining safety protocols.
Calm Under Pressure: Flight attendants must remain calm and composed in emergencies, which can be stressful and unpredictable.
Teamwork Skills: Flight attendants work as a team and should be able to work effectively with other crew members.
Flexibility and Adaptability: Flight attendants often work irregular hours and must be flexible with their schedules. They should also be able to adapt to changes in flight plans and unexpected situations.
Attention to Detail: Flight attendants must pay attention to details and follow safety procedures precisely to ensure the safety of passengers.
Language Skills: Knowledge of one or more foreign languages is often an asset in the airline industry. Flight attendants may need to communicate with passengers who do not speak their language fluently.
Restaurant
Welcomed guests as they entered the restaurant and provided them with menus and recommendations on food and beverage items.
Took customer orders and processed payments through the point-of-sale system.
Prepared and served a variety of food and beverage items, including ice cream, cakes, and other desserts.
Ensured the cleanliness and organization of the dining area, including setting tables, clearing dishes, and cleaning surfaces.
Collaborated with team members to ensure smooth and efficient restaurant operations, including restocking supplies, managing inventory, and resolving customer complaints or concerns.
Adhered to food safety and sanitation guidelines at all times, ensuring that all food and beverages were prepared and served safely and hygienically.
Provided excellent customer service, responded to customer inquiries and addressed any issues or concerns promptly and professionally.
Coffee Shop
Prepared and served a variety of hot and cold beverages, including coffee, tea, and specialty drinks, according to Starbucks recipes and standards.
Provided friendly and efficient customer service, engaged with customers to take orders, answered questions, and made recommendations.
Operated cash registers and handled cash, credit, and mobile payments accurately and securely.
Maintained a clean and organized work environment, including stocking and replenishing supplies, cleaning equipment, and surfaces, and following food safety and sanitation guidelines.
Collaborated with team members to ensure smooth and efficient store operations, including maintaining product quality, preparing food items, and managing inventory.
Demonstrated knowledge of Starbucks products and offerings, including seasonal promotions and limited-time offerings, and made appropriate recommendations to customers.
Participated in ongoing training and development programs to improve knowledge and skills, including coffee and tea education, customer service, and operational procedures.
Banquet Waiters / Waitress
Welcomed guests, showed them to their tables, and ensured they felt comfortable.
Took orders and served food and drinks to guests, making sure everything was delivered on time and to the guest's satisfaction
Cleared tables and reset them for the next guests after they were finished with their meal.
Helped set up the banquet room before the event and broke it down after the event, which involved setting tables, arranging chairs, and placing decorations.
Managed inventory and ordered supplies: Monitored inventory levels, ordered supplies, and restocked items as needed.
Provided excellent customer service by being friendly, attentive, and responsive to guests' needs and concerns.
Collaborated with the kitchen and other staff to ensure everything ran smoothly.
Followed safety and sanitation procedures to ensure the safety and well-being of guests and staff.
Handled cash and credit card transactions.
Handled any guest complaints in a professional and courteous manner, working to resolve the issue to the guest's satisfaction.
Cinema’s Box Office Staff
Greeted customers with friendly and welcoming manners, and provided excellent customer service at all times
Operated the cash register and accurately processed cash, credit, and debit card transactions.
Assisted customers with any questions or concerns they may have regarding the movie selection, showtimes, or theater policies
Prepared and sold a variety of items, such as popcorn, candy, soda, and other snacks.
Ensured that the items selling area and display cases are clean, organized, and stocked with fresh inventory at all times.
Recommended combos or special deals to customers, and using suggestive selling techniques to increase sales.
Kept track of inventory levels and notified management when additional supplies are needed.
Followed all health and safety protocols, including proper food handling and sanitation procedures, to ensure the safety of customers and staff.
Assisted with cleaning and closing duties at the end of each shift, such as sweeping, mopping, and taking out the trash.
Fast Food Restaurant
Greeted customers with a friendly attitude and provided them with excellent customer service.
Took customer orders accurately and efficiently, both in-person and through the drive-thru.
Prepared food items according to the restaurant's standards and recipes, ensuring they were perfectly cooked.
Maintained a clean and organized work environment, including regularly cleaning equipment, surfaces, and the dining area.
Followed all health and safety protocols, including proper food handling and sanitation procedures, to ensure the safety of customers and staff.
Communicated with other team members to ensure smooth and efficient operations during busy periods
Operated the cash register and accurately processed cash, credit, and debit card transactions.
Performed suggestive selling techniques to increase sales.
Restocked supplies and ingredients as needed and notified management when additional supplies were needed.
Assisted with opening and closing duties, such as setting up the restaurant for the day and cleaning and closing the restaurant at the end of the day.
Fresh Food Section Staff
Prepared and arranged fresh food items, such as fruits, vegetables, and meats, in an attractive and appealing manner to attract customers to the section.
Ensured that all products were displayed properly and restocked as necessary, so that customers always had access to a wide variety of fresh products
Assisted customers with questions about products, helped them make selections, and provided information about nutritional value, origin, and price.
Maintained cleanliness and sanitation in the fresh food section, including regularly cleaning equipment, surfaces, and the floor to ensure a safe and healthy work environment.
Monitored product expiration dates and removed expired products from the shelves to maintain freshness and quality.
Assisted with the receiving and storage of deliveries, checked incoming products for quality and freshness, and properly stored them to ensure they remained fresh.
Followed all safety protocols and guidelines, including using proper food handling and preparation techniques and wearing personal protective equipment, such as gloves, when necessary
Collaborated with team members to ensure that the fresh food section operated smoothly and efficiently, especially during busy periods.
Unit 5: How to write a good resume
A resume is a crucial document that can make or break your chances of landing a job interview. It serves as your first impression to potential employers and can be a critical factor in getting hired. A well-written resume highlights your skills, experience, and qualifications clearly and concisely, making it easy for employers to see why you're the right candidate for the job. It can also demonstrate your attention to detail, professionalism, and communication skills. By tailoring your resume to the job you're applying for and highlighting your relevant achievements and skills, you can increase your chances of getting noticed by potential employers and ultimately getting hired. Overall, a solid and effective resume is critical to any successful job search.
A good resume is essential to secure a job interview and increase your chances of landing your dream job. Here are some tips on how to write a compelling and effective resume:
Tailor your resume to the job you're applying for: Research the company and job description thoroughly, and customize your resume to highlight your relevant skills, experiences, and achievements that align with the job requirements.
Use clear and concise language: Your resume should be easy to read and understand, so use bullet points, short sentences, and active verbs to describe your experiences and accomplishments.
Highlight your achievements: Rather than just listing your job duties, focus on your achievements and quantify them with specific numbers or percentages. For example, mention it if you increased sales by a certain amount.
Include keywords: Many companies use Applicant Tracking Systems (ATS) to screen resumes. Ensure you include relevant keywords in your resume to ensure that it passes through the ATS filters.
Use a professional format: Use a clean and professional design for your resume, and choose a font that is easy to read. Use headings and subheadings to organize your information and make it easy to navigate.
Include relevant sections: Your resume should include relevant sections such as a summary, work experience, education, skills, and achievements. However, ensure only to include information relevant to the job you're applying for.
Proofread your resume: Spelling and grammatical errors can make a wrong impression on potential employers, so proofread your resume carefully before submitting it.
In summary, writing a good resume requires careful consideration of the job requirements, highlighting relevant achievements and skills, using clear and concise language, including keywords, using a professional format, including relevant sections, and proofreading your resume for errors. With these tips, you can create a winning resume to help you stand out from the competition and secure your dream job.
Levels of skill proficiency
When it comes to writing a resume, there are different levels of skill proficiency that you can showcase. Here are some common terms used to describe skill levels, ranging from excellent to poor.
Here are some examples of how to write skills in a resume for a position in airlines, using the different levels of proficiency:
Ground Service Staff
Excellent:
Demonstrated exceptional customer service skills, consistently receiving positive feedback from passengers and colleagues alike.
Skilled in operating complex ground service equipment, including baggage carts and conveyors, with an outstanding safety record.
Proficient:
Proficient in using computer-based systems for check-in, boarding, and baggage handling, including Sabre and Amadeus.
Skilled in providing language assistance to non-English speaking passengers, including Mandarin, Spanish, and French.
Competent:
Competent in handling a high volume of passengers during peak travel periods, ensuring timely and efficient boarding and disembarkation.
Skilled in maintaining a clean and organized working environment, including terminal areas and equipment storage.
Basic:
Basic knowledge of airline safety and security protocols, including screening and inspection procedures.
Basic knowledge of ground service equipment maintenance, including routine checks and minor repairs.
Limited:
Limited knowledge of specialized ground service equipment, including cargo loaders and jet bridges.
Limited knowledge of airline catering and in-flight service procedures.
Poor:
Poor knowledge of airline regulatory requirements and compliance procedures.
Poor knowledge of aviation industry trends and developments.
Airline Cargo Operations
Excellent:
Demonstrated excellent communication and coordination skills, ensuring timely and efficient cargo handling and transport.
Skilled in using specialized cargo handling equipment, including forklifts, dollies, and pallet jacks, with an outstanding safety record.
Proficient:
Proficient in using computer-based systems for cargo tracking and inventory management, including CargoWise and SkyChain.
Skilled in handling cargo documentation and paperwork, including air waybills and customs declarations.
Competent:
Competent in coordinating with ground handling and freight forwarding companies, ensuring smooth and efficient cargo transport.
Skilled in identifying and resolving cargo issues and discrepancies, including shipment delays and damages.
Basic:
Basic knowledge of cargo regulations and procedures, including air cargo security and dangerous goods regulations.
Basic knowledge of cargo transportation modes, including air, sea, and land transport.
Limited:
Limited knowledge of specialized cargo handling procedures, including perishable and hazardous cargo.
Limited knowledge of cargo insurance and claims handling procedures.
Poor:
Poor knowledge of cargo pricing and rate structures.
Poor knowledge of cargo market trends and developments.
Flight Attendant
Excellent:
Excellent customer service skills, with a track record of ensuring a pleasant and comfortable experience for passengers.
Skilled in handling emergency situations, including medical emergencies and evacuations, focusing on ensuring passenger safety.
Proficient:
Proficient in providing in-flight service, including meal and beverage service, duty-free sales, and entertainment options.
Skilled in using emergency equipment and procedures, including oxygen masks, life vests, and emergency exits.
Competent:
Competent in providing language assistance to non-English speaking passengers, including basic conversation and translation.
Skilled in maintaining a clean and organized cabin environment, including restocking supplies and cleaning surfaces.
Basic:
Basic knowledge of aviation regulations and procedures, including safety and security protocols.
Basic knowledge of in-flight communication systems, including intercom and public address systems.
Limited:
Limited knowledge of in-flight medical procedures and first-aid techniques.
Limited knowledge of in-flight entertainment systems, including audio and video options.
Poor:
Poor knowledge of in-flight catering and food service procedures.
Poor knowledge of aircraft maintenance and technical issues.
It's important to note that the levels of proficiency can vary depending on the job requirements and the candidate's background. It's also important to provide specific examples and accomplishments to support your skills and demonstrate your value to potential employers. By highlighting these skills in your resume, you can demonstrate to potential employers that you have the necessary skills and experience to excel in a position as a Ground Service Agent for an airline.
When applying for a position in an airline, it's important to highlight relevant skills that demonstrate your ability to work in a fast-paced and customer-oriented environment. Here are some examples of how to write skills in a resume:
Customer Service Skills:
Proven ability to provide excellent customer service, ensuring a positive experience for passengers from check-in to boarding and disembarkation.
Skilled in handling customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively.
Communication Skills:
Strong communication skills, including the ability to communicate clearly and concisely with passengers and colleagues.
Fluent in English and other languages, providing assistance to non-native speakers and enhancing the airline's reputation for multilingual customer service.
Organizational Skills:
Demonstrated ability to work in a highly organized and efficient manner, handling multiple tasks and priorities simultaneously.
Skilled in managing time effectively, ensuring on-time departures and arrivals, and minimizing disruptions to the airline's schedule.
Technical Skills:
Proficient in using computer-based systems and software, including check-in and boarding systems, flight schedules, and passenger manifests.
Skilled in operating equipment such as baggage carts, conveyor belts, and tugs, ensuring safe and efficient handling of baggage and cargo.
Safety and Security Skills:
Thorough knowledge of safety and security regulations and procedures, including emergency protocols and equipment usage.
Skilled in conducting security screenings and inspections, ensuring compliance with airline and regulatory requirements.
Teamwork Skills:
Proven ability to work effectively in a team-oriented environment, collaborating with colleagues and supervisors to achieve common goals.
Skilled in maintaining a positive attitude and supporting team morale, contributing to a healthy and productive work environment.
Example 1
[Full Name]
[Address]
[Phone Number]
[Email Address]
Objective:
To obtain a position as a Ground Service Agent at NokAir, utilizing my knowledge, skills, and passion for the aviation industry.
Education:
Bachelor of Arts in Aviation Business
College of Aviation Development and Training, Dhurakij Pundit University, Thailand
Graduated: [Month, Year]
GPA: XX.XX
Certificates and Activities:
Completed several training courses and workshops related to the aviation industry, including workshops on first-aid basics, self-defense basics, in-flight service, and emergency evacuation.
Completed TPQI’s Professional Qualification program in 2021.
Received a scholarship for outstanding performance.
Worked as a secretary on the student committee, responsible for administrative tasks such as scheduling meetings, taking minutes, and communicating with committee members.
Skills:
Excellent communication skills in English, both verbal and written.
Proficient in Microsoft Office and Adobe Photoshop.
Ability to work in a fast-paced and challenging environment.
Strong attention to detail and accuracy.
Hobbies:
Reading novels to enhance my knowledge and creativity.
Playing basketball to maintain my physical fitness.
Singing as a hobby to develop my artistic skills.
As a freshly graduated student, I am highly motivated and eager to begin my career in the aviation industry. I believe that my skills, knowledge, and experiences make me a strong candidate for the Ground Service Agent position at NokAir. Thank you for considering my application.
Example 2
[Full Name]
[Address]
[Phone Number]
[Email Address]
Objective:
To secure a position as a Ground Service Agent at Thai Lion Air, utilizing my knowledge, skills, and passion for the aviation industry.
Education:
Bachelor of Arts in Aviation Business
College of Aviation Development and Training, Dhurakij Pundit University, Thailand
Graduated: [Month, Year]
GPA: 3.64
Certificates and Activities:
Completed several training courses and workshops related to the aviation industry, including workshops on first-aid basics, self-defense basics, in-flight service, and emergency evacuation
Completed TPQI’s Professional Qualification program in 2021
Participated in university’s sports day
Internship:
Thai Lion Air
Position: Intern
Duration: 4 months
Responsibilities:
Assisted with check-in, boarding, and disembarkation procedures.
Handled customer inquiries and complaints in a professional and courteous manner.
Assisted with baggage handling and loading.
Coordinated with other departments to ensure smooth operations.
Work Experience
Cheerleading Team Member, College of Aviation Development and Training
2022 - 2023
Participated in weekly practices and performed in the university’s sports day event
Contributed to the team's success, helping them achieve the first runner-up position in the cheerleading competition
Demonstrated teamwork and leadership skills while supporting fellow team members and promoting faculty spirit
Starbucks Coffee, The Mall Ngam-wong-wan branch
Position: Barista
March 2020 - Present
Prepared and served a variety of hot and cold beverages, including coffee, tea, and specialty drinks, according to Starbucks recipes and standards.
Provided friendly and efficient customer service, engaged with customers to take orders, answered questions, and made recommendations.
Operated cash registers and handled cash, credit, and mobile payments accurately and securely.
Maintained a clean and organized work environment, including stocking and replenishing supplies, cleaning equipment, and surfaces, and following food safety and sanitation guidelines.
Collaborated with team members to ensure smooth and efficient store operations, including maintaining product quality, preparing food items, and managing inventory.
Demonstrated knowledge of Starbucks products and offerings, including seasonal promotions and limited-time offerings, and made appropriate recommendations to customers.
Participated in ongoing training and development programs to improve knowledge and skills, including coffee and tea education, customer service, and operational procedures.
Swensen’s, Siam Paragon
Position: Part-time staff
June 2019 - February 2020
Welcomed guests as they entered the restaurant and provided them with menus and recommendations on food and beverage items.
Took customer orders and processed payments through the point-of-sale system.
Prepared and served a variety of food and beverage items, including ice cream, cakes, and other desserts.
Ensured the cleanliness and organization of the dining area, including setting tables, clearing dishes, and cleaning surfaces.
Collaborated with team members to ensure smooth and efficient restaurant operations, including restocking supplies, managing inventory, and resolving customer complaints or concerns.
Adhered to food safety and sanitation guidelines at all times, ensuring that all food and beverages were prepared and served safely and hygienically.
Provided excellent customer service, responded to customer inquiries and addressed any issues or concerns in a timely and professional manner.
Skills:
Strong communication skills in English, both verbal and written.
Excellent customer service skills.
Proficient in Microsoft Office and Adobe Photoshop.
Ability to work in a team-oriented environment.
Strong attention to detail and accuracy.
Hobbies:
Reading aviation-related books and articles to enhance my knowledge.
Participating in charity events to give back to the community.
Playing soccer to maintain physical fitness.
As a recent graduate with an internship experience at Thai Lion Air, I have developed a solid foundation in the aviation business and customer service. I am a quick learner, hardworking, and dedicated to ensuring passengers have a pleasant experience. I believe that my skills, knowledge, and experiences make me a strong candidate for the Ground Service Agent position at Thai Lion Air. Thank you for considering my application.
Exercise 5
Write down your information in the following table.
About Me
Name - Last name
Applied Position
Phone Number
Address
E-mail
Social Media
EducationFaculty / College Name
University Name
University Location
Degree
Field of Study
Graduation Start Year
Graduation End Year
GPA
Activities / Awards / CertificatesMember of
Training Courses / Workshops
Certificates
Scholarship
InternshipOrganization Name
Position
Duration (weeks)
Period (from MM/YY to MM/YY)
Responsibilities
Work ExperienceOrganization Name 1
Position
Responsibilities
Period (from MM/YY to MM/YY)
Organization Name 2
Position
Responsibilities
Period (from MM/YY to MM/YY)
HobbiesHobby
SkillsType of SkillsDetailsLevel
(Excellent, Good, Moderate)Languages
Computer Software / IT
Others
Useful Websites for Creating a Resume
Unit 6: Cover Letter
A cover letter is an important component of a job application because it allows the job seeker to make a solid first impression and showcase their qualifications and motivation for the position. Here are some reasons why a cover letter is essential:
Personalization: A cover letter allows the job seeker to personalize their application and address the specific job requirements they are applying for. This shows that the job seeker has taken the time to research the company and the position and is genuinely interested in the role.
Highlighting relevant skills and experience: A cover letter allows the job seeker to highlight their relevant skills and experience and explain how they can bring value to the company. This can help the hiring manager better understand the job seeker's qualifications and why they would fit the role well.
Demonstrating motivation and enthusiasm: A cover letter is an opportunity for the job seeker to demonstrate their motivation and enthusiasm for the position. This can help the hiring manager assess the job seeker's level of interest and determine if they are an excellent cultural fit for the company.
Supplementing a resume: A cover letter supplements the resume and provides additional information about the job seeker's qualifications, experiences, and motivations. This helps the hiring manager get a complete picture of the job seeker's background and skills.
Making a strong first impression: A cover letter is often the first thing the hiring manager will read in a job application. A well-written cover letter can make a strong first impression and increase the job seeker's chances of being considered for the role.
Overall, a cover letter is a crucial part of a job application. It allows the job seeker to demonstrate their qualifications and motivations for the position and make a strong first impression on the hiring manager.
ChatGPT Prompt:
Use the details from my resume to write a cover letter to apply for the position of Ground Service Agent at Thai AirAsia.
Use the details from my resume to write a cover letter that demonstrates motivation and enthusiasm to apply for the position of Ground Service Agent at Thai AirAsia. Write to the HR Manager. My name is Sathaworn Lerdsuwonakun.
Example 1: Experienced applicant
Dear Hiring Manager,
I am writing to express my interest in the Ground Service position at AirAsia. With my strong customer service skills and experience in the aviation industry, I am confident that I would be an excellent fit for this role.
I have worked in customer service for several years and developed excellent communication and interpersonal skills. I am a quick learner and always eager to take on new challenges. In my previous job, I was responsible for ensuring that passengers had a positive experience at the airport, and I have a proven track record of providing outstanding service.
I am particularly drawn to the dynamic and fast-paced environment of AirAsia, and my skills and experience make me an ideal candidate for this position. I am familiar with the various aspects of ground services, including baggage handling, check-in, and boarding procedures, and I am eager to bring my knowledge and skills to your team.
I am excited about the opportunity to work for a company that provides affordable air travel for all. I am confident that I would be a valuable addition to your team. I would like to discuss my qualifications further in an interview.
Thank you for your time and consideration. I look forward to the opportunity to contribute to the success of AirAsia.
Sincerely,
[Your Name]
Example 2: Freshly graduated applicant
Dear Hiring Manager,
I am writing to express my interest in the Ground Service position at AirAsia. As a recent graduate from an aviation business program, I am eager to bring my passion for the aviation industry and strong customer service skills to your team.
Throughout my studies, I have gained a comprehensive understanding of the operations of an airline, including ground services. I have learned about the importance of providing exceptional customer service and the critical role that ground services play in ensuring a positive passenger experience.
I am confident that my academic background and experience in customer service make me a strong fit for this role. In addition, I am a quick learner and adapt well to new and challenging situations.
Working for AirAsia would be a dream come true for me. I am particularly impressed by the company's commitment to making air travel affordable and accessible to all. I am eager to be a part of this mission and to bring my enthusiasm and dedication to your team.
I would welcome the opportunity to discuss my qualifications further in an interview and am available to start immediately. Thank you for your time and consideration. I look forward to the opportunity to contribute to the success of AirAsia.
Sincerely,
[Your Name]
Unit 7: Why do you want this job?
Why I want to be a flight attendant
I want to be a flight attendant because I can help people and ensure they are safe and comfortable on the plane. It is a joy to provide excellent customer service and make each passenger's journey memorable. I also love interacting with people from diverse backgrounds, and I am always excited to meet new passengers and make their flight experience enjoyable. Knowing that I have made someone's day better by giving them excellent service and ensuring their needs are met gives me a lot of satisfaction.
Why I want to be a ground service agent
I want to be a ground service agent because I take great pride in giving passengers excellent service and making sure their trip starts off with a smile and a great first impression. It brings me joy to greet passengers with warm smiles, assist them with their luggage, or answer any questions they may have. I find great satisfaction in ensuring that each passenger's journey is as smooth and stress-free as possible. It is my passion to go above and beyond to meet the needs of passengers, and I am always happy to lend a helping hand wherever it is needed. Working in customer service has taught me the importance of communication and empathy, and I always try to treat each passenger with the utmost respect and care.
Why I want to work as an airline cargo operation staff
I've always been fascinated by the aviation industry and its role in connecting people and businesses worldwide. I've done a lot of research on the airline cargo department, and I'm impressed by the efficiency and precision of ensuring that goods are transported safely and on time. My skills and experience make me a strong candidate for this role. I have a logistics and supply chain management background, and I'm comfortable working in a fast-paced environment and under pressure. I'm confident that I can bring my knowledge and experience to the cargo department and positively contribute to the team. I'm excited about the opportunity to learn more about the industry and grow my career in this field.
Unit 8: Interview Session
[Interviewer] Good morning. Please have a seat. Thank you for coming today. Can you introduce yourself?
[Candidate] Good morning. My name is Supichaya, and I’m a fresh graduate of Aviation Business at Dhurakij Pundit University. I have completed an internship at airlines and have taken on several part-time jobs.
[Interviewer] That’s great. Can you tell me why you’re interested in the position of Ground Service Staff?
[Candidate] I am passionate about the aviation industry, and I believe this position will give me the opportunity to put my education and experience into practice. I am excited to be able to work with a team to provide excellent service to customers and contribute to the overall success of the company.
[Interviewer] That’s impressive. Can you tell me about your experience in customer service?
[Candidate] During my part-time jobs, I have gained experience in customer service, both in person and over the phone. I have also worked in fast-paced environments, so I am used to handling multiple tasks at once and working under pressure. In my internships, I have been responsible for assisting passengers with their needs, such as checking in for their flight and resolving any issues they may have had.
[Interviewer] That’s great. Can you give me an example of a difficult situation you faced while working with customers and how you handled it?
[Candidate] During one of my internships, a passenger was upset because they had missed their flight due to a delay. I listened to their concerns and assured them that I would do everything in my power to resolve the issue. I quickly checked for alternative flights and was able to book them on the next available flight. The passenger was grateful for my help and left with a positive impression of the company.
[Interviewer] Excellent. Can you tell me about your experience with teamwork?
[Candidate] I have always been a team player and believe working together is key to success. During my internships, I have worked with a team of ground service staff to ensure that all tasks are completed efficiently and effectively. I understand the importance of good communication and have experience delegating tasks and working together to achieve a common goal.
[Interviewer] Great, thank you for sharing. Can you tell me about your experience with aircraft and handling equipment?
[Candidate] During my internships, I have had the opportunity to work with various aircraft and handling equipment. I have been trained in proper safety procedures and am familiar with the equipment used in ground operations. I am also familiar with weight and balance calculations and have experience in loading and unloading aircraft.
[Interviewer] That’s good to know. Thank you for your time today. Do you have any questions for me?
[Candidate] Yes, I’m curious to know more about the company’s culture and what opportunities for growth and development are available within the company.
[Interviewer] Of course. We have a strong focus on employee development and offer various training programs to support our staff. We believe in promoting from within and offer opportunities for advancement for those who show potential and dedication to their work. Thank you for asking.
[Candidate] Thank you for the information. I appreciate the opportunity to speak with you today.
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